Orbit Vertex Nova Pivot Contact

Legal · Service Terms

Terms of Service

Last updated: 18 May 2025

Scope and Purpose

These Terms of Service govern your use of the Orbit Vertex Nova Pivot website and the guided astronomy sessions offered through it. By accessing this website or booking a session, you agree to these terms. If you do not agree, please refrain from using the service.

1. Service Usage

1.1 Acceptable Use

  • · You may access and use this website for personal, non-commercial educational purposes.
  • · Sessions are intended for individual use and may not be resold or transferred without prior agreement.
  • · Session materials provided are for your personal reference and not for redistribution.

1.2 Prohibited Uses

  • · Using session materials to offer competing guidance services without written permission.
  • · Reproducing, copying, or distributing written notes or guides provided after sessions.
  • · Attempting to disrupt or interfere with website functionality or server infrastructure.
  • · Submitting false information through the contact form or session enquiry process.

1.3 Fair Usage

Sessions are allocated on a fair basis. We reserve the right to limit access if usage is found to be disruptive, dishonest, or inconsistent with the educational nature of the service.

2. Access and Sessions

Session Booking

Sessions are arranged through direct communication following a contact form submission. Availability is confirmed by us in writing before any session is considered booked.

Cancellation

If you need to cancel or reschedule a session, please contact us as early as possible. Rescheduling is offered where reasonable notice is given.

Access Requirements

Online sessions require a stable internet connection and a device capable of video or audio communication. You are responsible for ensuring your own access is working before the session begins.

Conduct

We expect respectful communication during sessions and in all correspondence. We reserve the right to end a session or decline future bookings if conduct is inappropriate.

3. Service Availability

  • 3.1 Session availability is subject to scheduling and confirmation. We do not guarantee immediate availability.
  • 3.2 In-person sessions in Japan are subject to weather conditions, location access, and seasonal factors beyond our control.
  • 3.3 We reserve the right to modify session content, formats, or pricing. Significant changes to booked sessions will be communicated in advance.
  • 3.4 The website may be temporarily unavailable for maintenance. We will aim to minimise any disruption.
  • 3.5 Services are currently available to individuals based in or travelling to Japan. Geographic restrictions may apply to certain session formats.

4. Intellectual Property

Ownership

All content on this website — including written materials, session guides, star chart annotations, and observation notes — is the property of Orbit Vertex Nova Pivot unless otherwise stated.

Session Materials

Written notes and reference guides delivered after sessions are provided for your personal educational use. They may not be reproduced, published, or shared without our written consent.

Your Content

Any information you submit through the contact form remains your own. By submitting it, you grant us permission to use it solely for the purpose of responding to your enquiry.

5. Changes to These Terms

We may update these Terms of Service from time to time. The date at the top of this page indicates when they were last revised. Continued use of the website or service following any changes constitutes acceptance of the revised terms.

Service availability, modifications and force majeure

Orbit Vertex Nova Pivot provides its services on a reasonable-endeavours basis. While we work to keep our website and consultation channels available, scheduled maintenance, dependency outages (hosting, telephony, payment processors), public-holiday closures and events of force majeure (including but not limited to natural disasters, infrastructure failure, public-health emergencies and government action) may interrupt availability without prior notice. We will not be liable for damages arising from such interruptions, and any pre-paid sessions affected by a confirmed outage will be rescheduled or refunded pro-rata in line with our cancellation policy.

Intellectual property, content licence and acceptable use

All text, photographs, layouts, illustrations, code and trademarks displayed on this website are the property of Orbit Vertex Nova Pivot (or our licensors) and are protected under Japanese copyright and trademark law as well as international treaties. You are granted a limited, non-exclusive, non-transferable licence to view and print pages for personal, non-commercial use only. You may not (a) reproduce, redistribute, mirror or publicly display our content in any form without our prior written permission; (b) use our content to train machine-learning models without an explicit licence; (c) submit content via our forms that is unlawful, defamatory, harassing or that infringes third-party rights; or (d) interfere with the security or integrity of our site (including probing, scanning or attempting to bypass authentication).

Governing law, dispute resolution and severability

These Terms are governed by the laws of Japan, excluding its conflict-of-law provisions. The Tokyo District Court shall have exclusive jurisdiction of first instance over any dispute arising from your use of Orbit Vertex Nova Pivot, unless mandatory consumer-protection laws in your place of residence direct otherwise. Before formal litigation, both parties agree to attempt good-faith resolution through written correspondence for at least thirty (30) calendar days. If any provision of these Terms is held invalid or unenforceable by a competent court, that provision shall be struck only to the extent necessary, and the remainder shall continue in full force and effect.

Contact — personal-information protection manager

Orbit Vertex Nova Pivot — Personal Information Protection Manager
Address: 〒132-0033 Tokyo, Edogawa Ward, Higashikomatsugawa,
Phone: +81 3-3656-2914
Email: info@orbitvertexnovapivot.com

For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.