Orbit Vertex Nova Pivot Contact

Legal · Data Protection

Privacy Policy

Last updated: 18 May 2025

Our Commitment to Your Privacy

Orbit Vertex Nova Pivot takes the privacy of its visitors and customers seriously. This policy explains what information we collect, why we collect it, how it is used, and the choices available to you regarding that information. We keep this policy straightforward and avoid technical jargon where possible.

1. Data We Collect

Information You Provide Directly

  • · Name and email address when you submit the contact form
  • · Message content you choose to share with us
  • · Session enquiry details and preferences

Information Collected Automatically

  • · Pages visited and time spent on each page (analytics, with consent)
  • · Browser type, operating system, and device type
  • · Referring website or search query that brought you here
  • · Cookie preferences stored in your browser's local storage

Legal Basis for Processing

  • · Contact form data: legitimate interest in responding to enquiries
  • · Analytics data: your consent via cookie preferences
  • · Essential cookies: necessary for the website to operate

2. How We Use Your Data

To Respond to Enquiries

Contact form submissions are used solely to reply to your message and, where relevant, to arrange a session with you.

To Improve the Website

Where analytics consent is given, usage data helps us understand which content is most useful and how the site can be improved.

Data Sharing

We do not sell your personal data. Analytics data may be processed by third-party services (such as Google Analytics) where consent has been given.

Data Retention

Contact form data is retained only as long as necessary to complete the relevant correspondence. Analytics data is subject to the retention policies of the respective service.

3. How We Protect Your Data

  • — All data transmitted to and from this website is encrypted using HTTPS/TLS.
  • — Access to contact form submissions is restricted to staff who need it to respond.
  • — Cookie preference data is stored locally in your browser and is not transmitted to our servers.
  • — We do not store payment information; sessions are arranged through direct communication.
  • — In the event of a data breach that could affect you, we will notify you promptly in accordance with applicable regulations.

4. Your Rights

Right to Access

You may request a copy of any personal data we hold about you at any time.

Right to Rectification

If any information we hold about you is inaccurate, you may request that it be corrected.

Right to Erasure

You may request the deletion of personal data we hold, subject to any legal obligations we must fulfill.

Right to Object

You may object to the processing of your personal data where it is based on legitimate interests.

To exercise any of these rights, please use the contact page. We will respond within a reasonable timeframe.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

We respect your privacy choices. If you would like us to delete your data, please reach out through our Contact page. We will process your request promptly.

Retention and storage of personal information

Orbit Vertex Nova Pivot retains personal information only for the period required to fulfil the original purpose for which it was collected, or as required by Japanese law (Act on the Protection of Personal Information, APPI Article 19). For most contact-form submissions and consultation records, our retention period is up to 36 months from your last interaction; transactional records (e.g., invoices, refunds) are retained for the seven-year period mandated by Japanese tax law. After the retention period elapses, data is securely deleted or anonymised in line with our internal records-management policy. You may request earlier deletion at any time using the contact details below — we will action verified requests within 30 calendar days unless legally required to retain the information.

International transfers and cross-border safeguards

While Orbit Vertex Nova Pivot operates from Japan and stores most data on infrastructure located within the Japanese jurisdiction, certain processors used for hosting, email delivery and aggregated analytics may be located in the European Union, the United Kingdom or the United States. Where personal information is transferred outside Japan, transfers are made under safeguards required by APPI Article 28 — namely (i) the destination jurisdiction recognises an equivalent personal-information-protection framework, or (ii) the processor is contractually bound to standards substantially equivalent to APPI, or (iii) you have provided explicit informed consent at the point of collection. A list of sub-processors currently engaged is available on request.

Children's privacy and accessibility

Our services are not directed to children under sixteen (16). We do not knowingly collect personal information from minors and we apply additional verification when an account or enquiry appears to originate from a person below the age of consent. If you become aware that a child has provided us with personal information, please contact us using the channels below and we will delete the records promptly. We design our forms and consent flows to meet Japanese web-accessibility expectations (JIS X 8341-3) wherever practical; if you encounter an accessibility barrier preventing you from exercising your rights, please tell us and we will provide an alternative channel.

Contact — personal-information protection manager

Orbit Vertex Nova Pivot — Personal Information Protection Manager
Address: 〒132-0033 Tokyo, Edogawa Ward, Higashikomatsugawa,
Phone: +81 3-3656-2914
Email: info@orbitvertexnovapivot.com

For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.